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1.00
Address: 5450 Hwy 11 E N
Morristown, TN 37860 - US
Website: http://www.katom.com
Business Hours: 8-6 EST
Sales Phone: 800-541-8683
Service Phone: 800-541-8683
Sales Email: sales@katom.com
Cust Service Email: sales@katom.com

Katom

http://www.katom.com

With PriceGrabber Since 12/05/2008


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Date Reviewed: 06/03/2011
gsiokis from GA
Member Since:
06/28/2003

View Member's:
Reviews 		Absolutely terrible service. Ordered a blender on 5/11 and the next day told it was back-ordered 10-14 business days. Never once on the site did they mention the item was not in stock or back-ordered. You would think useful information - right? Sent an email on the 11th business day (5/25) to check status and was told it was still back-ordered and to wait a 'few' more days. On 16th business day (6/2) I conducted a live chat with a company rep (Darlene) and was told it was due into their center on 5/20. She told me she would contact me at the end of the day with an update. Of course, no one called or emailed an update. I patiently waited another 1/2 day (6/3) and then started another chat and lucky me I ended up with Darlene again.Here it is the exact exchange via chat: You: Darlene....I thought you were going to get back to me about my order? You: You: yes;Can you give me a status of my order? Order number 952787You: last name:sYou: zip: 30062Darlene: One moment and I will checkYo Overall Rating
1 Star Review
 
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